Man And Van Clapton Terms and Conditions

These Terms and Conditions set out the basis on which Man And Van Clapton provides moving, transport, clearance, and related service work to customers in the UK. By making a booking, confirming a quotation, or allowing our team to begin work, you agree to be bound by these terms. They are designed to create clarity around the booking process, payments, cancellations, liability, waste handling, and the legal framework that applies to the service. Please read them carefully before placing an order for a man and van service in Clapton or any similar transport arrangement.

1. Scope of service. Our services may include domestic removals, office moves, single-item transport, collections, deliveries, loading and unloading assistance, and clearance services where lawful and agreed in advance. We reserve the right to decline any instruction that is unsafe, unlawful, or outside the capabilities of the vehicle, equipment, or crew allocated to the job. Any description of the service provided in a quotation, booking note, or confirmation message forms part of the agreement only to the extent that it has been accepted by both parties.

2. Booking process. A booking is usually made after the customer provides details of the items, collection and delivery locations, access conditions, preferred date, and any special requirements. Quotes may be given based on the information supplied by the customer and may be subject to change if the actual job differs from the information provided. A booking becomes confirmed only when we have accepted the order and, where required, received any deposit or advance payment. It is the customer’s responsibility to ensure all details are complete and accurate, including floor levels, parking restrictions, stairs, lifts, item dimensions, and any fragile or heavy objects. A Man and Van Clapton arrangement may be adjusted if conditions on the day differ significantly from the original booking details.

3. Changes to the booking. If the customer wishes to alter the date, time, addresses, inventory, or service scope, they should notify us as early as possible. We will try to accommodate changes, but revised arrangements may affect availability and pricing. Additional time, labour, vehicle size, or equipment needed because of incomplete or inaccurate information may be charged as an extra cost. If access is restricted, parking is unavailable, or the job requires more than one trip, waiting charges or additional fees may apply. We do not guarantee that amended bookings can be fulfilled at the originally agreed rate.

4. Customer obligations. The customer must ensure that goods are properly packed and ready for transit unless packing has been expressly included in the service. Items should be clearly identified, and the customer should remove or secure personal data, hazardous substances, valuables, and prohibited contents before the move. If the customer asks us to handle disassembly, reassembly, appliance connection, or special handling, this must be agreed in advance. The customer is responsible for obtaining any building permissions, keys, permits, or lift access necessary for the job. We are not liable for delays caused by missing access arrangements, incorrect information, or customer failure to prepare the goods properly.

5. Payment terms. Unless otherwise agreed in writing, payment is due on completion of the service and may be taken by card, bank transfer, cash, or another method accepted at the time of booking. For larger jobs, commercial work, or clearance work, a deposit or part-payment may be required in advance. All prices are stated in pounds sterling and, where applicable, include or exclude VAT as clearly indicated in the quotation. If an estimate is given, the final price may vary where the actual time, distance, quantity, access difficulty, or loading requirements exceed the original assumptions. The customer must pay any undisputed amount immediately when requested. Any overdue balance may be subject to reasonable recovery costs and lawful interest where permitted.

6. Waiting time and extra charges. Our pricing may include an allowance for a reasonable arrival window, loading period, and unloading period. If the vehicle or crew is delayed because the customer is not ready, access is blocked, or there is a failure to provide information needed to complete the job, we may charge waiting time in line with the quoted rates. Additional charges may also apply for congestion, tolls, parking, permits, stairs, long carries, oversized items, or manual handling that exceeds standard conditions. A man and van removal service is often priced according to the actual operational demands, and these can change after arrival if the situation on site is different from expectations.

7. Cancellations and postponements. If the customer cancels a booking, we may charge a cancellation fee depending on how much notice is given and whether costs have already been incurred. A short-notice cancellation may result in the loss of a deposit or the full minimum charge if the vehicle, crew, or third-party arrangements have been reserved for the job. If the customer wishes to postpone, the new date will depend on availability and may require a revised quotation. We may cancel or reschedule a booking where circumstances beyond our control prevent us from providing the service safely or lawfully. In such cases, our liability is limited to refunding any payment already made for work not performed, unless the law requires otherwise.

8. Non-attendance and refusal to proceed. If the customer is not present, not reachable, or unable to provide access at the agreed time, we may treat the booking as a cancellation and charge accordingly. We may refuse to start or continue work if the crew believes that proceeding would be unsafe, unlawful, or outside the agreed service. This includes situations involving aggression, unstable structures, unsafe lifting conditions, suspected hazardous goods, or failure to disclose critical information. In a man and van Clapton service, we may also pause or stop the job if vehicle access, parking, or road conditions make completion impossible within the agreed parameters.

9. Liability and care of goods. We will take reasonable care when handling goods and equipment entrusted to us. However, except where liability cannot be excluded by law, we are not responsible for loss or damage arising from pre-existing defects, inadequate packaging, normal wear and tear, concealed weaknesses, or customer instructions that are followed at the customer’s request. The customer should ensure that fragile items are suitably protected. We are not liable for damage caused by items being improperly packed, overloaded, or stacked in a way that makes them unsafe for transport. Where our negligence causes proven loss or damage, our liability will be limited to the direct loss suffered and, unless otherwise required by law, will not extend to indirect or consequential losses such as loss of profit, loss of business, or missed deadlines.

10. Insurance. We maintain insurance cover appropriate to the service we provide, subject to the insurer’s terms, exclusions, and conditions. Insurance does not automatically cover every item, especially those of exceptional value, items packed by the customer, or goods whose condition was already compromised. Customers are encouraged to maintain their own suitable insurance for valuables, antiques, artwork, electronics, or other high-value possessions. If the customer wishes to rely on our cover for particularly valuable items, this should be declared before the booking is confirmed and may require written acceptance and additional charges.

11. Waste regulations and clearance work. Where the service includes rubbish removal, disposal, or clearance, all waste must be described honestly and lawfully before collection. We operate in accordance with UK waste handling requirements and will not remove or transport hazardous, illegal, or unidentified waste without prior agreement and the necessary legal arrangements. The customer must not place controlled waste, electrical items, chemicals, gas bottles, asbestos, clinical waste, or other prohibited materials into the load unless we have expressly agreed to take such material and can lawfully do so. Any waste transferred to us becomes subject to the applicable waste duty of care rules, and we may require information about the source, nature, and destination of the waste. A man and van removal in Clapton that includes disposal work must be arranged so that waste is segregated, described correctly, and managed responsibly. The customer remains responsible for ensuring that waste presented for collection is lawful, safe to handle, and not contaminated by dangerous substances.

12. Items we may refuse. We may refuse to carry items that are illegal, dangerous, excessively heavy, poorly packed, or likely to cause damage to property, persons, or the vehicle. This includes flammable liquids, explosives, pressurised containers, live animals, perishables without prior agreement, and any substance that requires specialist licensing or containment. We may also refuse to move items with no clear ownership or where the customer cannot confirm that the items may be lawfully transported. If we refuse to carry a particular item for safety or compliance reasons, this will not automatically create a right to a refund for the whole booking unless the rest of the service cannot reasonably be performed.

13. Delays, traffic, and force majeure. We are not liable for delay or failure to perform caused by events outside our reasonable control. Such events may include severe weather, road closures, accidents, strikes, fuel disruption, vehicle breakdown, public disturbance, acts of government, or failure of third-party services. Where possible, we will notify the customer and propose a revised arrival time or new booking date. If the service cannot reasonably continue because of an outside event, neither party will be in breach for the affected part of the service. Any payment already made may be retained for work already completed and refunded only to the extent required by law or agreed between the parties.

14. Customer property, access, and preparation. The customer should protect floors, walls, lifts, stairwells, and access routes where appropriate, and should ensure that the property can safely accommodate the move or collection. If access protection is required but not provided, we may continue at the customer’s risk or decline to proceed. The customer must inform us of any special conditions such as narrow corridors, low ceilings, fragile surfaces, building rules, or no-parking zones. If we reasonably believe that property or item movement could cause damage because of the customer’s failure to prepare the location, we may pause the work until a safer method is agreed, and any additional cost may be charged. A Man And Van Clapton job is based on the assumption that access has been planned in good faith and in line with the information supplied during booking.

15. Damage claims. Any claim for loss or damage must be raised as soon as reasonably possible after the service, and in any event within a reasonable period after completion. The customer should keep damaged goods and packaging available for inspection and provide photographs or other evidence if requested. We may require proof of value, repair estimate, or purchase documentation. We will not accept liability for claims that are not supported by evidence, that arise from items packed by the customer without adequate protection, or that concern issues already noted before the move began. Nothing in these terms excludes liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot lawfully be excluded under UK law.

16. Subcontractors and third parties. We may use subcontractors, agents, or third-party drivers to assist in delivering the service. Where this happens, they will be subject to these terms as far as relevant to their role. We are not responsible for delays or failures caused by third parties outside our control, provided we have taken reasonable care in selecting and instructing them. Any claim should still be directed through the booking relationship, and the same liability limits will apply unless a separate written agreement states otherwise.

17. Governing law and jurisdiction. These Terms and Conditions are governed by the laws of England and Wales. Any dispute arising out of or in connection with the service, these terms, or any non-contractual matter related to them shall be subject to the exclusive jurisdiction of the courts of England and Wales. If any part of these terms is found to be unlawful, invalid, or unenforceable, the remaining provisions will continue in full force to the extent permitted by law. No failure or delay by us in enforcing any right shall operate as a waiver of that right.